Body: Scholars who research "Telephone etiquette" look at communication.
Some questions in "Telephone etiquette" involve CONTROLLING THE CONVERSATION, RELIABILITY, RESPONSIVENESS, assurance.
Professionals of "Telephone etiquette" include Sharon Schweitzer, Emilie Lostracco.
People study "Telephone etiquette" in order to Communicate better, Answer calls, handle rude customers, comportment on the telephone.